Welcome to Local Review Genie ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how Local Review Genie collects, uses, stores, and protects your information when you visit localreviewgenie.com (the "Website") or use our services.
By accessing or using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a demo, purchase our services, or sign up for updates, we may collect:
Name
Email address
Phone number
Business name
Billing information (processed securely through third-party payment providers)
Any information you voluntarily provide
Automatically Collected Information
When you visit our Website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Referral URLs
Time spent on pages
Cookies and similar technologies
2. How We Use Your Information
We use your information to:
Provide and improve our services
Respond to inquiries
Process payments
Send service-related communications
Provide customer support
Improve user experience
Analyze website traffic
Prevent fraud and unauthorized activity
Comply with legal obligations
Send marketing emails (only if you opt in)
3. AI Services
Local Review Genie uses artificial intelligence to help businesses generate review requests, messaging suggestions, reputation management content, and related materials.
AI-generated content is intended to assist users and should be reviewed before publication or distribution. Users remain responsible for ensuring any generated content complies with applicable laws and platform policies.
4. Cookies
We use cookies and similar technologies to:
Remember user preferences
Improve website functionality
Analyze traffic
Measure marketing performance
You can disable cookies through your browser settings, although doing so may affect certain website features.
5. Third-Party Services
We may use trusted third-party providers to operate our business, including:
Payment processors
Email marketing providers
CRM platforms
Analytics providers
Cloud hosting providers
AI service providers
These providers may process your information only as necessary to perform services on our behalf.
6. Payment Information
We do not store your complete payment card information.
Payments are securely processed through trusted third-party payment processors that maintain their own privacy and security standards.
7. Data Security
We implement commercially reasonable technical and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Enforce agreements
When information is no longer needed, it is securely deleted or anonymized where appropriate.
9. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
Access your data
Correct inaccurate information
Request deletion
Object to certain processing
Withdraw consent where applicable
Request a copy of your information
To exercise these rights, please contact us using the information below.
10. Marketing Communications
If you subscribe to our emails, we may send educational content, product updates, promotions, and company news.
You may unsubscribe at any time using the unsubscribe link included in our emails.
11. Children's Privacy
Our Website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
12. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
13. International Users
If you access our Website from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the Effective Date at the top of this page. Continued use of our Website after changes become effective constitutes acceptance of the updated policy.
15. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us at:
