Welcome to Local Review Genie ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of https://localreviewgenie.com (the "Website") and any products, software, services, or features provided by Local Review Genie (collectively, the "Services").
By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or Services.
1. Eligibility
You must be at least 18 years old and capable of entering into a legally binding agreement to use our Services.
By using our Services, you represent and warrant that you meet these requirements.
2. Services
Local Review Genie provides reputation management software and related services that may include:
AI-powered review request generation
Review management tools
Customer communication features
Reputation monitoring
Business profile optimization
Analytics and reporting
Other related services and software
We reserve the right to modify, suspend, or discontinue any part of the Services at any time without prior notice.
3. User Accounts
To access certain features, you may be required to create an account.
You agree to:
Provide accurate and complete information.
Keep your login credentials secure.
Notify us immediately of any unauthorized use of your account.
Be responsible for all activities occurring under your account.
4. Acceptable Use
You agree not to use the Services to:
Violate any applicable law or regulation.
Submit false or misleading information.
Impersonate another person or business.
Send spam or unsolicited communications.
Upload malicious software or harmful code.
Interfere with the operation or security of the Website.
Attempt unauthorized access to our systems.
Engage in fraudulent or deceptive review practices.
We reserve the right to suspend or terminate accounts that violate these Terms.
5. AI-Generated Content
Our Services may use artificial intelligence to generate review requests, responses, marketing copy, and other content.
AI-generated content is provided for informational and productivity purposes only. You are solely responsible for reviewing, editing, approving, and ensuring that any content you publish complies with applicable laws, platform policies, and ethical standards.
Local Review Genie does not guarantee that AI-generated content will be accurate, complete, or suitable for every situation.
6. Payments and Subscriptions
Certain Services require payment.
By purchasing a subscription or service, you agree to pay all applicable fees.
Unless otherwise stated:
Subscription fees are billed in advance.
Fees are non-refundable except where required by law or expressly stated by us.
You authorize recurring billing for subscription services until canceled.
Failure to pay may result in suspension or termination of your account.
7. Cancellation
You may cancel your subscription at any time.
Cancellation will stop future billing but does not automatically entitle you to a refund for prior payments unless required by law or specifically provided under a separate written agreement.
8. Intellectual Property
All Website content, including but not limited to:
Software
Logos
Branding
Graphics
Text
Designs
Code
AI systems
Documentation
is owned by Local Review Genie or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, sell, or exploit our content without prior written permission.
9. User Content
You retain ownership of any information or content you submit to our Services.
By submitting content, you grant Local Review Genie a non-exclusive, worldwide, royalty-free license to use, process, reproduce, and display that content solely for the purpose of providing and improving the Services.
You represent that you have all necessary rights to submit such content.
10. Third-Party Services
Our Services may integrate with or link to third-party platforms, including review platforms, payment providers, email services, CRM systems, and AI providers.
We are not responsible for the availability, security, or practices of third-party services.
Your use of third-party services is governed by their own terms and policies.
11. Disclaimer of Warranties
The Services are provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by law, Local Review Genie disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
We do not guarantee that:
The Services will always be available.
The Services will be error-free.
AI-generated content will always be accurate.
Review or reputation outcomes will meet your expectations.
Your business will receive additional reviews or increased revenue.
12. Limitation of Liability
To the fullest extent permitted by law, Local Review Genie and its owners, employees, affiliates, partners, and licensors shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the Services.
Our total liability for any claim shall not exceed the amount you paid to Local Review Genie during the twelve (12) months preceding the event giving rise to the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless Local Review Genie, its affiliates, employees, contractors, and agents from any claims, damages, liabilities, losses, or expenses arising out of:
Your use of the Services.
Your violation of these Terms.
Your violation of any law or third-party rights.
Content you submit or publish using our Services.
14. Termination
We may suspend or terminate your access to the Services at any time if:
You violate these Terms.
You misuse the Services.
Continued access poses legal, operational, or security risks.
Termination does not relieve you of any payment obligations incurred before termination.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Virginia, without regard to its conflict of law principles.
Any disputes arising under these Terms shall be resolved in the state or federal courts located in Virginia, and you consent to the jurisdiction of those courts.
16. Changes to These Terms
We may update these Terms from time to time.
The updated version will become effective upon posting on our Website. Continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.
17. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
